At My Horsefil, we stand behind our products. If you are unsatisfied for any reason, we offer a straightforward 60-day return process.
You have a 60-day period, starting from the day your order was placed and purchased, to return the product and request a full refund.
Ensure you are still within the 60-day window from your purchase date. You can find this date in your order confirmation email.
Send an email to our support team at contact@customercs.com. Please use the subject line "Refund Request" to ensure your request is prioritized. Let us know that you'd like to initiate a return.
Send all bottles back to us—whether they are full, partially used, or completely empty. Include a note with your full name, email address, and Order ID (optional) inside the package.
Once we receive your package, we will process your refund promptly. You will receive a confirmation email once the transaction is complete. Depending on your bank, it may take 5 to 10 business days for the credit to appear on your statement.